Shipping policy
Christmas shutdown
Orders received after the 23rd December 2025 will not be processed until the office reopens on Wednesday 7th January 2026.
Free Shipping
Our Free Shipping policy applies to the standard shipping method for orders within the European Union (EU).
Items ordered on this shop can only be delivered to persons 18 years or older, with an address in the European Union (EU).
Standard Delivery
- 1-5 working days for delivery on in-stock items, subject to payment clearance.
- All orders placed after 3.00pm Monday to Friday will be processed the next working day.
- Orders placed on a Public Holiday or over a weekend (Sat-Sun) will be processed the following Monday.
- Someone must be available to take receipt of the goods during this period. A signature will be required.
Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Service within 48 hours.
Express delivery
We do not currently offer express delivery.
Shipping address
Unfortunately, once your order is placed, we are unable to change the shipping address. If you need to cancel your order, you would need to contact our customer service team. Please contact us to check to see if we are able to cancel your order. (Also refer to our Returns and Refunds policy).
Tracking your order
Once you place and order your will receive an confirmation email. When items are ready to be dispatched you will receive an email with a UPS tracking number.
You will also receive notification from UPS with link where you will be able to track your order. If the tracking information is not available within the time frames outlined below, please contact our customer service team via email for help.
Damage Claims: Vision Engineering will not issue credit, or take responsibility for merchandise lost or damaged by the carrier. We will assist customers in any reasonable manner to establish damage claims with common carriers.
You are responsible for your shipment once it leaves our warehouse. The buyer is responsible for uninsured lost or damaged shipments.